Support Center
Find answers, learn new features, and get the most out of Family Tree Maker 2024. Our comprehensive support resources are here to help you succeed.
Popular Support Topics
Quick access to the most common help topics
Installation & Setup
Get Family Tree Maker 2024 installed and configured on your computer.
- • System requirements
- • Installation guide
- • Activation
- • First-time setup
Family Tree Building
Learn how to create and organize your family tree effectively.
- • Adding family members
- • Entering dates & places
- • Organizing relationships
- • Tree navigation tips
Research Tools
Discover how to find and add historical records to your tree.
- • Online record searching
- • Adding sources & citations
- • Research suggestions
- • Fact verification
Data Management
Import, export, and backup your valuable family history data.
- • Importing GEDCOM files
- • Exporting your tree
- • Backup strategies
- • Data cleanup tools
Printing & Sharing
Create beautiful charts, reports, and share your family history.
- • Family tree charts
- • Custom reports
- • Sharing options
- • Print settings
Getting Started Guide
Follow these steps to set up and start using Family Tree Maker 2024
Setup Checklist
💡 Pro Tips
Start Small
Begin with what you know – yourself, parents, and grandparents. You can always expand later.
Backup Regularly
Set up automatic backups to protect your valuable family history research.
Document Sources
Always add sources for your information – it makes your research more credible and helps others.
Use Research Hints
Take advantage of the built-in research suggestions to discover new records and connections.
Troubleshooting Center
Solutions to common issues and problems
🔧 Common Issues
- Check system requirements compatibility
- Run as administrator (Windows)
- Update graphics drivers
- Disable antivirus temporarily during startup
- Reinstall the software if issues persist
- Check internet connection
- Contact support if key appears invalid
- Try offline activation if online fails
- Close other programs to free up memory
- Compact and repair your tree file
- Check available disk space
- Disable unnecessary startup programs
- Consider upgrading RAM if consistently slow
- Verify file is a valid GEDCOM (.ged) format
- Check file isn’t corrupted or too large
- Try importing to a new tree file
- Use GEDCOM cleanup tools if available
- Contact support for assistance with problematic files
- Check printer driver is up to date
- Verify paper size settings match printer
- Try printing to PDF first to test
- Adjust chart size and margins
- Use Print Preview to check layout
- Verify internet connection is stable
- Check if research services are enabled
- Ensure person has sufficient information
- Try refreshing hints manually
- Check subscription status for premium services
System Requirements
Make sure your computer meets these requirements
Windows Requirements
Mac Requirements
📝 Additional Notes
- • Administrator privileges required for installation
- • Antivirus software may need to be temporarily disabled during installation
- • For large family trees (10,000+ people), 8 GB RAM or more is recommended
- • Internet connection required for software activation and online research features
- • Printer required for chart and report printing (optional)
Still Need Help?
Our support team is ready to assist you with any questions or issues you may have.
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