Get Expert Support
Need help with Family Tree Maker 2024? Our expert support team is here to assist you with installation, features, research, and more. Choose the contact method that works best for you.
Multiple Ways to Reach Us
Choose the contact method that works best for your needs
Live Chat
Get instant help from our support experts. Perfect for quick questions and troubleshooting.
Email Support
Send detailed questions and get comprehensive answers. Great for complex issues.
Knowledge Base
Browse our comprehensive library of tutorials, guides, and troubleshooting articles.
Need Urgent Help?
If you’re experiencing critical issues that prevent you from using the software, our priority support team is available for immediate assistance.
Send Us a Message
Fill out the form below and we’ll get back to you as soon as possible
Contact Form
Please provide as much detail as possible to help us assist you better.
đ Tips for Better Support
- âĸ Describe your issue with specific error messages
- âĸ Mention your operating system and version
- âĸ Attach screenshots if relevant to your issue
âąī¸ Response Times
đ Contact Details
đ Quick Links
Support Hours & Availability
When you can reach our support team
đ Support Schedule
đ Holiday Schedule
Major Holidays
Live chat may have reduced staffing on major holidays. Email support and knowledge base remain fully available.
- âĸ New Year’s Day
- âĸ Memorial Day
- âĸ Independence Day
- âĸ Labor Day
- âĸ Thanksgiving
- âĸ Christmas Day
Emergency Support
Critical issues are handled 24/7, even during holidays. Use live chat for urgent matters.
Frequently Asked Questions
Quick answers before you contact us
Response times vary by contact method:
- Live Chat: Usually under 2 minutes, available 24/7
- Email/Contact Form: Within 24 hours, often much faster
- Knowledge Base: Instant access to 500+ articles and tutorials
- Community Forum: Community responses vary, staff monitors regularly
To help us assist you faster, please include:
- Your license key or order number (if you’re a registered user)
- Operating system and version (Windows 10, macOS Big Sur, etc.)
- Family Tree Maker version number
- Detailed description of the issue or question
- Any error messages you’re seeing (exact text)
- Screenshots if relevant to your issue
- Steps you’ve already tried to resolve the issue
Our support policy for different versions:
- Family Tree Maker 2024: Full support including new features and updates
- Family Tree Maker 2019: Limited support for critical issues only
- Older versions: Community forum support and knowledge base articles
- Upgrade assistance: We can help you migrate to the latest version
We recommend upgrading to Family Tree Maker 2024 for the best experience and full support.
Support availability by user type:
- Registered Users: Full support via all channels at no additional cost
- Trial Users: Basic support via email and community forum
- Pre-purchase Questions: Sales support available to everyone
- Premium Support: Priority support included with Professional Edition
Support is included with your software purchase – no additional fees!