In this guide, you’ll install FTM 2024 on Windows or Mac, upgrade from FTM 2019, and fix common setup issues.
Before You Start
- Keep your old tree backup (.ftm/.ftmb)
- Close other apps; ensure stable internet
- Have your license/purchase email handy
Install on Windows
Download the installer (.exe).
Right-click → Run as Administrator.
Follow prompts → Finish.
Launch FTM 2024 → sign in (if prompted).
Create a new tree or File → Open to import your old tree.
Install on Mac
Download the .dmg.
Open .dmg → drag app to Applications.
First launch: allow permissions if asked.
Sign in (if prompted).
Create or open your tree.
Upgrade from FTM 2019 without errors
In FTM 2019, run Tools → Compact (2x).
File → Backup including media.
Install/open FTM 2024 → open the 2019 backup → let it convert.
Check media links and run a fresh backup.
Quick Fixes
Installer blocked (Windows): Temporarily disable antivirus; re-enable later.
“Can’t open” (Mac): System Settings → Privacy & Security → Allow app.
Sync stuck: Re-login, verify time/date, try a small test tree.